Healthlottery Privacy Policy
Playing the lottery online means handing over a fair bit of personal information, so it pays to know exactly what happens to it. This page breaks down how Healthlottery handles your data — what it collects, why, and what rights you have as a UK player under UK GDPR.
What information does Healthlottery collect?
Healthlottery collects personal details at registration, records of your transactions and play, technical data about your device and browsing, and copies of any communication you have with its support team. This is standard for any UK Gambling Commission-licensed operator.
Personal data collected during registration
To open an online account you must be 18 or over and hold a GB bank account and a GB address. Registration asks for the details needed to verify all of that: your name, date of birth, address, and contact information. Your username is always the email address used at registration, so that address sits at the heart of your account identity.
Because the operator is licensed by the UK Gambling Commission under licence numbers 000-026057-R-309179 and 000-026057-N-309180 (Account number 26057), it also carries out age and identity verification checks, which can involve sharing your details with verification agencies.
Transaction and play history
Every £1 lottery entry, online scratchcard purchase, and subscription payment is logged against your account. Since play is funded by debit card and subscriptions such as Superdraw VIP (£6.75 a month for one line), Big Win Classic VIP (£17.00 a month) and Big Win All Draw VIP (£23.75 a month) are paid by monthly Direct Debit or recurring debit card payment, the operator keeps payment records tied to your card and bank details.
Withdrawal activity is recorded too. Withdrawals are made in My Account > My Wallet > Withdraw funds, require your password for security, and are processed back to your debit card — each of those steps generates a transaction record.
Technical and usage data
Like most gaming sites, Healthlottery logs how you use the platform: pages visited, games played, device type, browser, and IP address. This data supports security monitoring, fraud prevention, and site improvements.
Communication records
If you contact support on 0330 390 22 89 (09:00 to 17:30 Monday to Friday) or via help@healthlottery.co.uk, the operator retains a record of that correspondence. That protects both sides if a dispute ever arises over your account or a prize claim.
How does Healthlottery use your information?
Healthlottery uses your data to run its lottery services, pay out prizes, send marketing where you have consented, and meet its legal duties as a licensed gambling operator in Great Britain.
Operating lottery services
Your account data keeps the day-to-day service running: entering you into draws such as The Big Win (normally held Tuesday to Saturday, with sales closing at 19.45 on each draw day), managing your Direct Debit subscriptions, and applying the safer gambling tools you set — play and deposit limits, time-outs of 24 hours, 48 hours, one week or one month, instant win opt out, and self-exclusion from 6 months to 5 years.
Prize fulfilment and payment
When you win, your details are used to credit your account, process withdrawals back to your debit card, and verify your identity before larger payouts. Your play history also matters here — for example, confirming that a Wednesday or Saturday entry has triggered your free entry into the Free Prize Draw with a prize of at least £100,000.
Marketing communications (with consent)
Marketing emails about offers — such as the welcome bonus of 50% up to £1 — are only sent where you have opted in. You can change those preferences in your account settings at any time, and every marketing message should include an unsubscribe route.
Legal and regulatory compliance
The operator must verify you are 18 or over, prevent money laundering, and report to the Gambling Commission as its licence requires. The Health Lottery ELM Limited promotes and manages the draws on behalf of The Health Lottery Foundation, so some data flows between those bodies to keep the operation lawful.
Does Healthlottery share your data with third parties?
Healthlottery shares personal data with payment processors, regulators and service providers where necessary, shares only anonymised data with health cause partners, and does not sell your personal data to anyone.
Payment processors and service providers
Debit card payments and monthly Direct Debit collections run through third-party payment processors, which receive only the details needed to complete the transaction. IT hosting, identity verification, and customer service tooling may also involve vetted service providers acting under data processing agreements.
Regulatory bodies and legal requirements
The UK Gambling Commission can request player and transaction data as part of licence oversight. Data may also be disclosed to law enforcement or courts where legally required, and to safer gambling services such as GAMSTOP where you have registered for self-exclusion.
Health cause partners (anonymised data)
20% of every lottery draw ticket and online scratchcard purchased goes to good causes, and £137,774,474 has been raised for communities across Great Britain. Reporting around that funding to health cause partners uses aggregated, anonymised data — nothing that identifies you personally.
No sale of personal data
Your personal information is not sold to advertisers, data brokers, or any other third party. Any sharing that happens is tied to running the lottery, processing payments, or meeting legal obligations.
What privacy rights do you have?
Under UK GDPR you can access, correct or delete your personal data, object to certain processing, request data portability, and complain to the regulator if you are unhappy with how Healthlottery handles your information.
Access to your personal data
You can submit a subject access request to receive a copy of the personal data the operator holds about you, free of charge. Much of the day-to-day information — play history, transactions, active limits — is already visible in your account area.
Correction and deletion requests
If your address or contact details change, you can update them in your account or ask support to correct them. You can also request deletion of your data, though the operator may need to retain certain records to meet Gambling Commission and anti-money laundering obligations.
Objection to processing
You can object to processing based on legitimate interests, and you have an absolute right to object to direct marketing at any time. Opting out of marketing will not affect your account or your entries.
Data portability
Where processing is based on consent or contract and carried out automatically, you can ask for your data in a structured, commonly used, machine-readable format to take to another service.
Complaint procedures
Start by contacting the operator at help@healthlottery.co.uk or on 0330 390 22 89. If the response does not resolve things, you can escalate to the Information Commissioner’s Office (ICO), the UK’s data protection authority. For broader context on how this site itself handles your visit, see our Healthlottery terms and conditions and learn more about who we are on our about Healthlottery.
How does Healthlottery protect and retain your data?
Healthlottery applies security controls such as password-protected withdrawals and encrypted payment handling, keeps data only as long as legal and operational needs require, and uses cookies to run the site — with any international transfers covered by UK GDPR safeguards.
Security measures in place
Withdrawals require your account password before funds move back to your debit card, and payment processing runs through established secure channels. Account verification at registration also acts as a barrier against fraudulent accounts.
How long your data is kept
Account and transaction records are retained for the period required by gambling regulation, tax law and anti-money laundering rules — typically several years after account closure. Marketing data tied to consent is dropped once you withdraw that consent.
International data transfers
If any service provider processes data outside the UK, UK GDPR requires appropriate safeguards such as adequacy regulations or standard contractual clauses to keep your information protected to the same standard.
Cookie policy summary
The site uses essential cookies to keep you logged in and process your entries, plus optional analytics and marketing cookies you can control through your browser or the site’s cookie settings. Blocking essential cookies may stop features like My Wallet from working properly.
For the full picture of the operator itself, head back to our home page.
Frequently asked questions about Healthlottery
What personal information does Healthlottery collect?
Healthlottery collects your name, date of birth, GB address, email (which becomes your username) and bank details at registration. It also records your ticket purchases, scratchcard play, deposits and withdrawals, device and browsing data, and any correspondence you have with its support team.
How does Healthlottery use my data?
Your data runs the core service: entering you into draws, collecting Direct Debit subscription payments, paying winnings back to your debit card, and verifying you are over 18. With your consent it is also used for marketing, and it supports the operator’s legal duties under its UK Gambling Commission licence.
Can I request Healthlottery delete my personal information?
Yes — UK GDPR gives you the right to request deletion, and you can ask via help@healthlottery.co.uk. However, the operator may lawfully keep certain records, such as transaction history, for a period after closure to satisfy gambling regulation and anti-money laundering requirements.
Does Healthlottery share my data with third parties?
Only where necessary: payment processors handling your debit card and Direct Debit payments, identity verification agencies, and regulators like the UK Gambling Commission. Health cause partners receive anonymised, aggregated figures only. Your personal data is never sold to advertisers or brokers.
How long does Healthlottery keep my account data?
Account and transaction records are kept for as long as gambling, tax and anti-money laundering rules require, which generally means several years after you close your account. Marketing preferences are removed once you withdraw consent, and you can ask support for specifics on your own records.
Fancy seeing what all that data protection supports in practice? Healthlottery’s £1 tickets, Tuesday-to-Saturday Big Win draws and the 50% up to £1 welcome bonus are all a click away.